Refund policy

Missing wine or cases damaged in transit must be reported to us within 3 days of receipt of advice of despatch. If you are expecting a delivery and have not received it within 3 working days, please notify us. Cases should be opened and examined on arrival. If this is not possible, the carrier's sheet must be signed "unexamined'.

Cancellation of an order is possible in part or in full, for up to 14 days after the delivery is made. We will then arrange collection of the wine and reimbursement of the appropriate sum.

Substitute wines may be used to complete an order if a particular wine is out of stock. In these instances, a member of our staff will endeavour to contact you to explain the situation and, where appropriate, to discuss the possible alternatives. In the absence of instructions to the contrary, an appropriate substitute may be used to complete an order, providing that we are confident it is fully the peer of, and as good value as, the unavailable item.